Omnichannel customer experience

With so many different channels now in play when it comes to marketing, it can be hard to properly attribute conversions and tie all of your efforts together to create a cohesive customer experience. Our four departments are well-versed in creating custom omnichannel strategies to overcome these challenges.


It’s important to keep your branding consistent across all the channels so your customers get a holistic experience regardless of where they interact with you. Our creative team can lead the way and work with you to develop brand guidelines that will ensure you’re presenting a consistent look and feel wherever you are. We’ll assess your branding, logo, and design, and provide you with recommendations on how to make sure your customers can shop and interact with you confidently.

Omni - Branding


We’re a digital agency, but that doesn’t mean we can’t help you find a way to tie your brick-and-mortar efforts to your online channels. Our tech team can strategize with you and develop a solution that will connect those disconnected channels and help you track whatever touchpoints you need. Whether it’s using call tracking or a rewards program, your custom solution will help you tie brick-and-mortar sales back to your digital efforts.

Omni - Connect


Once we find and implement the right solution to connect all your channels, we’ll set up tracking to report on your efforts. Our expert data analysts will work with you to track your in-person sales, online conversions, and other performance metrics that will uncover what is and isn't moving the needle. We'll also visualize and summarize the data to provide easily digestible actionable insights for you and your stakeholders.

People 40


Connecting with customers is great, but you need to nurture and foster those relationships to make sales. Our digital marketers can identify your audience and work with you to reach them across different platforms. We know it can take more than one channel to drive traffic and conversions, so we'll strategize with you on how to stay relevant and visible, create personalized marketing strategies, and ultimately bring your audience back to make a purchase.



With all four of our departments in-house, our team is constantly communicating and collaborating with each other. That cohesiveness on our end can be a huge asset for larger companies with different departments that may not communicate regularly. When you work with us, you'll get an account lead who can serve as someone to bridge the gap between all your different teams to ensure everyone is aligned and supported on all of your projects.


Your Customer Experience Expert

Creative Director

Jordan Siefer

Jordan is our Creative Director. She joined Cypress North in March 2018 and works out of our Buffalo office. 

Jordan brings more than 13 years of experience to our agency and uses that expertise to lead our creative department. She works closely with clients, guiding them through processes to help define their brand and audience so the work we create accurately represents them and meets the needs of their target audience. Jordan also works internally with other departments to find collaborative solutions for clients. She oversees all graphic design, branding, strategy, and artistic efforts for clients and our agency.

Originally from Ohio, Jordan graduated from Alfred University’s School of Art and Design. After school, she moved to Buffalo full-time.

When she’s not at the office creating art for work, Jordan can be found drawing, painting, and enjoying all things art in her personal time as well. In addition to art, she likes sports and being outside. A born Buckeye fan, Jordan makes being from Ohio one of her personality traits. She also loves wearing overalls and drinking tea.

Offer Now Through May 31, 2024

Complimentary Video Brainstorming Session & Quote

Contact Us