Dear Google, Please Clean Up Your Certified Partner Program
Google’s Certification Program is supposed to help separate the quality professional companies from posers. A full Learning Center exists to help train advertisers. By taking a few tests, users or companies can become certified (there are also a few requirements that go along with it as well.) While the idea behind the program is great, the tests are painfully out of date.
Being a Certified AdWords partner, I had to re-up on a test to stay up-to-date. Having taken the advertising advanced program last year, I opted for the Display Advertising exam, as we do quite a bit of this everyday and I figured I’d breeze through it. I quickly noticed a problem — nearly half of the content from the tests doesn’t currently exist, and hasn’t for a long time.
Here are just a few sample questions that I encountered when I took the test yesterday:
Q: “Where can you find the Wonder Wheel?”
- Best Listed Answer: ”On search results pages“
- Correct Answer: The Wonder Wheel no longer exists and hasn’t FOR A YEAR.
Q: “Which report will show Display Network placements?”
- Best Listed Answer: “The performance report”
- Correct Answer: The Report Center has been retired for two years now.
Q: “What data can you find within YouTube Insights?”
- Best Listed Answer: “Video view and geographic data”
- Correct Answer: YouTube Insights has been retired since Nov 2011 and is now YouTube Analytics.
Thankfully, I’ve been using AdWords forever and passed with 15 percentage points higher than required, but many won’t. I’d estimate that at least 50% of the test was absolutely incorrect as it was totally out-dated. The worst part, however, was the fact that the Learning Center didn’t even address the questions. Instead, when a feature was removed, it was simply dropped form the Learning Center and kept on the test. Instead of re-writing or re-tooling content, a variety of links have simply been removed, like the Guide To Optimizing campaigns for the Display Network.
The exam costs $50 to take, yet provides inadequate training, and tests on non-existent features. This is a big step for many new advertisers and is how Google judges which companies they partner with. Google needs to seriously fix this program and consider refunding the test fees for anyone that failed within the past year.
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David Coxon July 17, 2012 Reply
I am studying to take the test and have also been very impressed with the number of 404 errors. If google was trying to have no navigation errors, unique and relevant content it is clear that they should not rank for the effort. But do as I say not as I do. If this is there source of revenue you would think they would put some effort into it.
Greg Cooperon July 17, 2012 Reply
I took the Fundamentals exam too and same thing. Luckily I passed, but there were a few things on there that didn’t make sense or were incorrect.
Oh well, I gots me my certificate!
George Breweron July 18, 2012 Reply
I agree with your article. It’s a very bizarre set up. I am very familiar with the text because I have only just taken the Fundamentals exam and about to take the Reports and Analytics exam. The curriculum is very outdated. About 30% of the R & A syllabus revolves around the Website Optimiser which will be obsolete in just over a week (though a different version will appear in Google Analytics).
Google Analytics is another 30% of the R & A syllabus. The exam notes have not yet caught up with the GA changes that have happened this year.
It’s as though you have to learn two different sets of exam notes in order to be prepared: one set for AdWords functions that no longer exist and one set for existing functions.
One thing is for sure, Google do not make it easy for you! That whole section needs a complete overhaul.
Olaf Pijlon July 18, 2012 Reply
I agree, all of Google’s SEA tests contain many obsolete questions. And localized tests are even worse: my (Dutch) colleagues all take the tests in English, because some of the questions are so badly translated (Google Translate?) there’s no telling what the actual question is!
Pieteron July 23, 2012 Reply
It seems that Google doesn’t want to maintain high standards to the Adwords advertisers. The Adwords interface has been changed quite a few times, to make things easier for the regular users. Advanced Adwords agencies are left behind (with worthless badges).
A lack of good professional testing or a change of direction in strategy by Google?
Jonathan Maloyon October 29, 2012 Reply
Just took the reporting exam yesterday (10/28/12) and there is still a lot of outdated questions (Website Optimizer references), though not as many as the fundamentals exam. That one has even more questions that are irrelevant. Would be nice if Google updated them sometime soon…
matton February 12, 2013 Reply
Thanks for this post. Very helpful information
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